Due to the Service Nature of Altering an existing product, an understanding must be met between You the customer, and RapidPitchDrums.com

When Initiating a purchase on our website You the Customer accepts, understand,and agree to the alterations and/or additional product installation,on Purchased New or if stated ,                                    Used, or Customer owned Products, shipped to RapidPitch drums.com for installation of products.

In some instances,the Purchased product can not be changed or reversed back to its original state.

PLEASE HAVE YOUR QUESTIONS ANSWERED BEFORE MAKING YOUR PURCHASE.

we thank you in advance for your understanding.  

 We welcome your questions.

Our Models are designed and built with minimal stress for long life! 

Warranty Information

RapidPitchTM. Products have a limited Parts warranty for ( 1 ) year on parts,on our New drums                                            starting from date of original purchase.

Accessories- manufactured by RapidPitchTM.to Include Model EXS10.,All Customer owned drums with new retrofitted Products-the retrofitted product alone,has a Parts warranty for a period of 30 days, start date of original purchase.

-This Parts warranty does not cover-

normal wear & tear.altered,modified,or have been damaged thru mis-use, or neglegence.Improper operation or accedents.or subject to- abnormal strain,neglect,abuse.

Be prepaired to provide purchase information to avoid undue difficulties in determining eligibility for warranty protection.All freight to and from Rapidpitchdrums is to be paid by the customer.

 Obtain a Return Authorization Number from rapidpitchdrums.com, and Clearly have it written on the outside of the package.Please note some replacement parts are custom made and may require a return of that item for replacement. This warranty applies to the united states only.

Items such as drum heads & sticks are not accepted for returns.

                       Product Returns

     Returns are accepted within 14 business days.

     of purchase,Provide copy of Original Receipt &               A Return Authorization Number is required.

     Call (570-447-8340

     customers pay the return shipping.

     Please call us or email info@rapidpitchdrums.com           for return instructions.

    And to obtain your Return Authorization Number.

Still have questions? Please contact us 

We look forward to hearing from you.

Phone (570) 447-8340